Our operating hours are 10:30 am to 8 pm on weekdays and 9 pm on the weekends. We will be developing a new catering program and look forward to training our staff on all facets of our business.

If you can learn and are friendly, we would love to talk to you about joining our team! Starting pay is $14 an hour.  No late nights and no early mornings!  Back of the House and Front of the House employees, both receive tips!

We are looking for a skilled and experienced Catering Sales Manager for the Over the Mountain area to join our team and oversee all aspects of our catering sales and operations. The Catering Manager will be responsible for developing new business through sales calls, as well as organizing and executing catering orders.  As always, our management team ensures exceptional customer service and satisfaction.

Responsibilities:

1. Plan and execute all catering deliveries and events. Promote our catering program to corporations, schools, private and public businesses, personal gatherings, and other special occasions.

2. Create and develop a potential list of new customers for our catering business. Sell our menu and services, taking into consideration customer preferences, dietary restrictions, and seasonal ingredients.  Book events and catering orders in advance with the strategy of gaining and maintaining repeat business.
3. Collaborate with clients to understand their specific event requirements, ensuring personalized service and creating memorable experiences.
4. Make sales calls, in person and on the phone to generate new and repeat business.  Sales experience is preferred.
5. Establish and maintain customer relationships, and ensure quality products and services are delivered on time.
6. Collaborate with the sales and marketing team to promote catering services, attract new clients, and maintain existing customer relationships.
9. Stay updated with seasonal opportunities and the competitive landscape to continuously improve our catering exposure and offerings.
10. Address customer complaints, resolve any event-related issues promptly, and ensure customer satisfaction.

Requirements:

1. Proven experience as a Catering Manager or a similar role in the hospitality industry.
2. Strong sales, organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment.
3. Excellent communication and interpersonal skills to build rapport with clients, vendors, and staff members.
4. In-depth knowledge of food preparation techniques, menu planning, and catering operations.
5. Ability to work well under pressure, problem-solve, and make quick decisions to ensure smooth event execution.
6. Knowledge of food safety regulations and sanitation standards.
7. Creative thinking and attention to detail to create visually appealing and innovative catering concepts.

If you are a passionate and energetic individual with a proven track record in sales and catering management, we would love to hear from you.

 Company Description

Our mission is to provide an entertaining and welcoming environment where patrons can enjoy delicious food, refreshing drinks, in a fun and relaxing environment. We are committed to delivering exceptional service and fostering a sense of community among our guests. Our goal is to be the go-to destination for catering and your lunch and dinner dining. Crafts restaurants uphold high standards of quality, integrity, and passion for what we offer.  

Role Description

Our managers are responsible for overseeing the overall operations, ensuring a high level of customer service, managing staff, and maximizing profitability. The individual in this role will be responsible for executing day-to-day management tasks for the front and back of the house. This includes overseeing profitability, managing labor costs, while working with marketing to develop strategies to increase sales.  The role requires strong communication skills, restaurant, customer service, and marketing experience.

 Responsibilities

• Oversee sales and profitability growth
• Oversee the day-to-day operations and sales, inclusive of but not limited to managing the FOH and BOH, opening and closing procedures.
• Develop and execute season marketing strategies with Marketing team to create specials, promote events, and help build a solid customer base
• Hire, train, and schedule staff to ensure adequate coverage during peak hours. 
• Manage labor costs
• Maintain a high level of customer service by interacting with guests, addressing concerns, and resolving any issues that may arise.

Relevant skills and qualifications that would be beneficial:

• Strong communication, management, and interpersonal skills
• Experience in restaurant business development, sales and catering, and/or marketing a plus    
• Three years plus in Restaurant Management or Bachelor's or Master’s degree in Restaurant Management a plus